Scheduler/Asst. Client Care Coordinator
Under the general supervision of the General Manager/Owner, is responsible for accurately scheduling of qualified caregivers based on all new and current clients.
- Schedules shifts and hours by matching caregiver qualifications and availability to clients needs.
- Visits prospective clients/clients after referrals are made to introduce Comfort Keepers.
Responsible for determining type and duration of services necessary to meet client needs.
Assist in matching caregiver qualifications and availability to clients needs.
Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.
Serves as a liaison between the client, caregiver, and general manager.
May serve on committees and participate in the development of systems to improve care coordination.
Participates in on-call rotation as assigned. Participates in client conferences as requested by supervisor.
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred
Requires proficiency in word processing and computer skills (Office, Excel, Power Point, ACT, eRSP).
Must possess above average human relations, customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Excellent telephone etiquette and communication skills are necessary.